TERMS AND CONDITIONS FOR THE SUPPLY OF SERVICES TO THE CUSTOMER

Our Terms and Conditions for the Supply of Services by Us to You 

1. General
   
   1.1 What these terms cover
   
   These are the terms and conditions which together with our Terms of Website Use, Refund Policy, Privacy and Acceptable Use Policies set out the terms (“Terms”) on which we (“Chefyt”, “We”, “Us” “Our) provide access to and use by you (“Customer”, “You”, “Your”) of Our website situated at https://www.chefyt.com (“Site”).
    
   1.2 The Site provides the platform for You to communicate Your orders (“Orders”) for meals chosen by You on the menu on the Site (“Meals”) to be prepared by independent private cooks (“Cooks”) who are shown on the Site (“Service(s)”)
   
   1.3 The Meals are delivered to the address determined by You in the Site or picked up by You at the Cook’s registered address (“Delivery and Pick Up”).
   
   1.4 We only market the Meals on behalf of the Cooks on the Site which allows You to then order Meals from them.
   
   1.5 We are authorised by the Cooks to conclude the sales of Meals and collect payments on their behalf from You but the legal contract for the supply and purchase of the Meals is between You and the Cook.
   
   1.6 Please read these terms carefully before you submit any Orders through the Site as any purchase of any Meals on the Site by You is subject to these Terms.
   
   1.7 By using the Site to access the Services and in placing an Order You agree to be bound by the Terms. If You do not agree to these Terms, you will not be able to use the Site.
   
   1.8 By creating an account and placing an Order through the Site, you warrant that you are legally capable of entering into binding contracts and You are at least 18 years old.
   
   1.9 We may amend these Terms from time to time, and they are only available in the English language. Please check each time You place an Order that you are certain which version of these Terms applies at that time. You should print a copy of these Terms.
   
   
2. Information About Us and How to Contact Us
   
   2.1 Who We are. We are Tasty Innovations Ltd (trading as Chefyt) a company registered in England and Wales under company number 15046328 and have our registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

   2.2 How to Contact Us. You can contact Us by writing to Us at info@chefyt.com 

   2.3 How We may contact you. If we must contact you, we will do so by telephone, SMS or by writing to You at the email address You provided to Us in Your order. 

   2.4 ”Writing” includes emails. When We use the words “writing” or “written” in these terms, this includes emails.
   
   

3. Use of the Site

   3.1 Your use of the Application is subject to these Terms and the Website Privacy Policy which can be found at https://www.chefyt.com/privacy-policy/.

   3.3 We do not guarantee that the Site, or any content on it, will be available at all times or be uninterrupted, error free or accurate. 

   3.4 We may suspend, withdraw, discontinue or change access to or all or any part of the Site or content on it without notice. We will not be liable to You if for any reason the Application is unavailable at any time or for any period. 

   3.5 You are responsible for making all arrangements necessary for You to have access to the Site. 

4. Making an Order and Process of Orders 

   4.1 You must register and activate an account (“Account”) with us before you can place an Order through the Site. The Site will provide You with details of the process to place an Order with us. 

   4.2 Once You have selected the Meals You wish to order from the list displayed in the Site and provided all information which is required to complete Your Order, you will be given the option to submit Your Order by tapping the relevant button. It is important to take the time to read and check Your Order before You submit it as once it is submitted; we will start processing Your Order and it will not be possible to correct any errors. 

   4.3 Upon receipt of an Order by Us, we will begin processing it. You will receive a notification from us via the Site, acknowledging that Your Order has been received. 

   4.4 We may choose to reject an Order for any reason. We will notify You as soon as reasonably practical if Your Order is not accepted via the Site. 

   4.5 Our Site is solely for the promotion of Meals in the UK. Unfortunately, we do not accept orders from addresses outside the UK.
   
   

5. Changes, Cancellations and Refunds 

   5.1 Once You have submitted Your Order and Your payment has been authorised, You are not entitled to cancel, change or receive a refund for Your Order. 

   5.2 If for any reason We are unable to fulfil Your Order, or Your Order is cancelled by Us, you will not be charged for the Order. You will receive a notification via the Site to confirm such rejection or cancellation. All refunds shall be subject to Our Refund Policy which can be found at https://www.chefyt.com/refund-policy/.
   
   

6. Delivery and Pick Up 

   6.1 Estimated times for delivery and pick-up are only estimates. We will always try Our best to meet estimated delivery and pick-up times. We, the Cooks, or any party undertaking work on Our behalf, do not guarantee that the Orders will be delivered or ready for pick-up within the estimated time. However, we will inform You as soon as reasonably practicable if We become aware of an unexpected delay. 

   6.2 Delivery will take place as follows; 
            6.2.1 We will deliver the Meals directly to You (personally or via a third-party delivery) to the address details provided by You on the Site when placing an Order for Meals; or
   
            6.2.2 You will collect the Meals from Us at the address shared by Us via the Site when the Order is placed by You; (“Pick-Up Option”).  

            6.2.3  We shall arrange a third-party delivery supplier to deliver the Meals to You using its delivery services. (Each being the “Delivery”) 
   For the avoidance of doubt Chefyt are not responsible or liable for the third-party delivery supplier or their agents or subcontractors or any Delivery. 

   6.3 If the Pick-Up Option has been chosen, then You must endeavour to collect Your purchased Meal within the agreed pick-up time. If You arrive to pick up Your meal outside the agreed times, We cannot guarantee that You will receive Your food or a refund, if the food is no longer available or palatable. 

   6.4 When selecting the Pick-Up Option, You agree to act courteously and accordingly at Our premises. You agree to keep noise levels appropriate and not to use any language or actions that could be regarded as aggressive, abusive or disrespectful. 

   6.5 If the other delivery options are chosen by You, you agree to be bound by the terms and conditions of Our Delivery partner (copies of which are available on Our Site). 

   6.6 If You are not at home when the product is delivered, and no one is available at Your address to take delivery You will not be entitled to a refund. 
   
   

7. Price and Payment 

   7.1 The prices of the Meals will be as shown on the Site at the time You submit Your Order. 

   7.2 Prices for the Meals may change from time to time, but changes will not affect any Order You have already placed. 

   7.3 The price of the Meals includes VAT (where applicable) at the applicable current rate. 

   7.4 You can only pay for Orders using a debit card or credit card via the Site. The transaction will be processed by Us as an authorised agent of the Cook, and We will be shown as merchant of record on Your credit card or bank statement. 

   7.5 Payment for the Meals will be taken at the point of purchase once We accept the Order. Where Your payment is not authorised, We will notify You and request alternative payment details. 

   7.6 Any additional Delivery costs payable by You will be shown when you place an Order and collected by Us from You as part of the total payment. 
   
   

8. Customer Assistance 

   8.1 If You are not satisfied with the quality of a Meal or the Meal is not Delivered and You wish to request a refund, a proportionate price reduction or any other compensation, please contact Us via email within 48 hours of receiving Your Order, to lodge a complaint. 

   8.2 In the event that We are prepared to issue You with a refund, a proportionate price reduction, or any other compensation, We release the relevant amount to the balance of the credit or debit card used to pay for the Order. However, this may take between 3 to 5 working days (or longer, depending on Your bank or card issuer). You acknowledge and agree that neither We nor the relevant Cook will be responsible or liable to You in relation to this delay by Your bank or card issuer in the release of funds back into Your account.
   
   

9. Intellectual Property Rights 

   9.1 All rights in the Site and the Site apart from any Cooks Material shall be owned and retained by Us or Our Licensors. (“Chefyt Material”). 

   9.2 The Cook retains all rights in their images, their website address, their videos, their name, their content posted on the Site, and their recipes (“Cooks Material”). 

   9.3 Your use of any of Our rights is only permitted in accordance with these Terms together with the Privacy Policy (which can be found at https://www.chefyt.com/privacy-policy/). 

   9.4 Your use of the Site or the Services does not grant You any ownership or licence or rights to the Chefyt Material or the Cooks Material save as set out these Terms. 

   9.5 You licence Us to retain and use any content that You post on the Site.
   
   

10. Customer Ratings and Comments 

    You may rate the Cook and/or the Meal using the rating option or making comments on the Site, but such content is subject at all times to Your compliance with these Terms. Please note that any reviews or comments should be fair, accurate, and constructive. While We encourage honest feedback, We do not tolerate defamatory, offensive, or inappropriate content. Therefore, You agree not to leave any reviews or comments that contain false information, malicious content, or any form of harassment. We reserve the right to remove or edit any reviews or comments that violate these guidelines.

11. Disclaimers 

    11.1 Chefyt offers a marketplace—it is not itself a Seller and is not preparing, packaging, or selling any food.  Chefs are independent business owners and independent contractors to Customers and not employees, partners, representatives, agents, joint venturers, or franchisees of Chefyt. Chefyt does not cook, package or deliver food and does not employ people to cook, package or deliver food.

    11.2 Information about the Meals regarding descriptions, prices and heat and allergen warnings and other information in respect of the Meals is provided by the Cook and it is their responsibility to ensure that such information is accurate and up to date. We do not undertake any such responsibility. If You are in doubt about allergy warnings, the contents of a dish or any other information, please contact the relevant Cook via the Site before You place an Order. 

    11.3 The legal contract for the supply and purchase of the Meals is between You and the Cook who You place an Order with. We have no control over the acts or omissions of the Cooks. You acknowledge and accept the following by using the Site: 

             11.3.1 We do not give any undertaking or warranty that the Meals ordered from any Cook through the Site, or any packaging will be of satisfactory quality or suitable for Your purpose and We exclude such warranties; 

             11.3.2 We do not give any undertaking or warranty and We are not responsible for the preparation, handling or cooking of the Meals or the selection of ingredients or packaging. We are not responsible for the quality of the Meals or any part of the Meals, the portion size, ingredients, heat or allergens or any complaint arising out of the perceived status of the Meals including but not limited to food poisoning. If You believe there has been a case of food poisoning, you should report this directly to the Food Standards Agency. 

             11.3.3 We do not give any undertaking or warranty that the Meals will be free from any allergens; 

             11.3.4 Estimated times for delivery and pick-up are only estimates. We, the Cooks, or any party undertaking work on Our behalf, do not guarantee that the Orders will be delivered or available for pick-up within the estimated times; 

             11.3.5 We do not guarantee that the Cooks will accept all Orders and the Cooks have the discretion to reject Orders at any time. 

    11.4 The aforementioned disclaimers do not affect Your statutory rights against any Cook. 

    11.5 We do not give any representation, warranties or undertakings in relation to the Site and/or the Service or the Meals or Delivery. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
    
    

12. Termination 

    12.1 We reserve the right to decline any new registration or activate any Account, terminate Your right to use the Site with immediate effect, remove You as a user of the Site and/or suspend Your use of the Site, and delete Your Account if We believe in Our sole discretion that You have breached any of these Terms. 

    12.2 Upon termination or suspension in accordance with section 12.1 You must cease using the Site immediately.

13. Our Responsibility for Loss or Damage Suffered by You and Limitation of Liability

    13.1 Nothing in these Terms limits or excludes Our liability for: 

             13.1.1   death or personal injury caused by Our negligence; 

             13.1.2   fraud or fraudulent misrepresentation; 

             13.1.2   or any other liability which may not be excluded or limited by law. 

    13.2 Subject to section 13.1, We will under no circumstances whatsoever be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Site or Service (including the use, inability to use the Site) or any services provided by Our Delivery suppliers, agents or subcontractors for: 

            13.2.1 use of, or inability to use the Site; 

            13.2.2    use of or reliance on any content displayed on the Site; 

            13.2.3    any loss of profits, sales, business, or revenue; 

            13.2.4  loss or corruption of data, information or software; 

            13.2.5  loss of business opportunity; 

            13.2.6  loss of anticipated savings; 

            13.2.7  loss of goodwill; or 

            13.2.8  any indirect or consequential loss. 

    13.3 Subject to section 13.2, Our total liability to You in respect of all losses arising under or in connection with the Site, the Application and the Service or any Meals or Delivery, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of Your Order. 

    13.4 Subject to clause 13.1 you acknowledge and accept that We are not liable for any loss or damage arising out of or in connection with the Meals and that any such liability is the responsibility of the Cook.
    
    

14. How We May Use Your Personal Information 

    14.1 How We will use Your personal information. We will use the personal information you provide to Us in accordance with Our Privacy Policy (which can be found at  https://www.chefyt.com/privacy-policy/). including but not limited to the following: 

             14.1.1 to permit You to access and use the Services and Delivery of the Meals; 

             14.1.2 to permit Us to prepare Your Order; 

             14.1.3 to process Your payment for the Services; and 

    14.1.4 if You agreed to this during the order process, to give you information about similar products that We provide, but You may stop receiving this at any time by contacting Us.

15. You must compensate Us 

    If You breach these Terms, We may charge you reasonable compensation for the net costs or any loss and damage We will incur as a result of Your breach.

16. Events Outside Our Control 

    We shall be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure result from events, circumstances or causes beyond Our reasonable control. The time for performance of such obligations shall be extended accordingly.

17. Other Important Terms 

    17.1 We may transfer Our rights and obligations under these Terms to another organisation. 

    17.2 You need Our consent to transfer Your rights to someone else.  

    17.3 These Terms are between You and Us. No other person or third party shall have any rights to enforce any of these Terms against You or Us.

    17.4 If a court finds part of these Terms illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 

    17.5 Even if We delay in enforcing these Terms, We can still enforce it later. If We do not insist immediately that You do anything You are required to do under these Terms, or if We delay in taking steps against You in respect of Your beach of these Terms, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date. For example, if You miss a payment and We do not chase You, but We continue to provide the Services, we can still require You to make the payment at a later date. 

    17.6 Which laws apply to this contract and where you may bring legal proceedings. 

    Please note that these Terms of use, their subject matter and their formation, are governed by English law. You and We both agree that the courts of England and Wales will have exclusive jurisdiction.