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Everything you need to know about using our site
Have questions?
Meals stored in the freezer last up to a month, while fridge storage requires consumption within 2 to 3 days.
Yes, our meals are frozen immediately after cooking to preserve freshness without preservatives.
No, freezing doesn’t affect the taste or quality; chefs ensure peak freshness pre-freezing.
Reheat directly from frozen or defrost a day ahead in the fridge, then follow the provided instructions.
Scan the QR code on the label or visit the website for reheating instructions.
Our thermally insulated, fully recyclable packaging keeps food safe and cold for up to 48 hours.
Meals arrive frozen or chilled, cooked in small batches to prevent food waste.
Chefs must provide a level two food safety certificate and register their kitchen with the local council.
Yes, multiple chef orders arrive in one box with one delivery fee
Orders can be cancelled before the cut-off date for your delivery via the orders page on the website.
We currently only deliver in London, UK. If you are outside of the UK, don’t worry! We are actively working on expanding our operations
Your dishes can be left on your doorstep or with a neighbour for up to 24 hours, using dry ice to keep them cold.
Choose delivery on any Monday to Friday during checkout.
Receive a 1-hour delivery window via email and text on the day of delivery.
Free delivery on orders over £50.
Yes, we offer chilled delivery! Meals are frozen first, then gently defrosted during delivery for ready-to-eat meals within 3 days.
Chat with us via live messenger on our website from 9:30 am – 6:30 pm. Leave a message if we’re offline. Or email us at happiness@chefyt.com